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Patagonia Sued for Using AI-Based Software to Analyze Customer Calls


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2024-07-16 19:34:50
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A class-action lawsuit claims that outdoor clothing retailer Patagonia violated plaintiffs' privacy rights by letting Talkdesk's AI-based call center products record, store, and analyze customer conversations without their knowledge or consent.


The post Patagonia Sued for Using AI-Based Software to Analyze Customer Calls appeared first on Security Boulevard.



Jeffrey Burt

Source: Security Boulevard
Source Link: https://securityboulevard.com/2024/07/patagonia-sued-for-using-ai-based-software-to-analyze-customer-calls/


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